Anteil Open Source CRM System Review
Review by Pricilla Chambers on May 26, 2008.
Anteil Independent CRM Review
Headquartered in Harrisburg, Pennsylvania, USA, Anteil began as a business relationship between VA Linux Systems and its consultants. From an initial meeting in October 1999, VA Linux and Jim Capp developed the vision for a comprehensive Customer Relationship Management application suite which would include sales management, customer analytics, opportunity management and sales forecasting. Mr. Capp launched the company, Anteil, and VA Linux still remains a strategic partner and customer.
Anteil has adapted the CRM software solution for several vertical markets and industries:
- Construction (and job costing environments)
- Fashion industry
- Financial services, including insurance services and wealth management
- Government and public sector
- Manufacturing (discrete manufacturing)
- Medical and healthcare
- Not for profits, membership organizations and associations
- Publishing and media
- Real estate and property management
Anteil was designed to assist customers to better identify, attract, retain, service and support their customers. The main CRM software application features include:
- Account entity objects for account management
- Contact manager for contact management
- Activity manager for activity and task management
- Opportunity manager
- Campaign manager
- Event manager
- Consolidated marketing materials
- Corporate communications
- Calendars for activity management
- Sales forecasting
- Advanced security
The CRM open-source software foundation is a collection of database tables architected to manage relationship objects and data. The object-oriented software development methodology applied to table design has achieved in a relatively small set of common and reusable objects such as entities, people, opportunities and events. The downloaded solution is delivered with reasonable code documentation and a tutorial.
At the data layer, Anteil supports MySQL and PostgreSQL. The object oriented and relational structure is insulated from the database storage through an abstraction layer. This seperatoin allows the flexibility to use multiple relational database management systems (RDBMS) with a common code set. The abstraction layer also delivers near-instantaneous transaction level data replication among multiple servers distributed in a wide area network (WAN) or in a local distributed database cluster.
The bottom line CRM software solution strengths include its overall simplicity, ease of use, intuitive navigation, logical code construction and relative straight-forwardness in customizing or adapting the CRM system for individual needs.
4051B Executive Park Drive
Harrisburg, PA 17111
Telephone: (717) 671-1141
James Capp, CEO
James Capp is the founder and CEO of Keystone Programming, a professional services firm which has been providing programming and consulting services to business and the public sector since 1981. In 1999, with strategy partner VA Linux, Jim developed the OpenCRM customer relationship management software system using a web-based architecture and open source business model.